Whether or not you could have your personal massage follow or are working as an worker in a spa or different skilled setting, you will need to make a superb first impression after which proceed that dependable service each time you massage your shoppers. Too usually, massage therapists overlook what a session looks like from the consumer’s perspective. The following pointers will assist you to preserve your follow recent and fascinating for shoppers who are available in simply as soon as, and for shoppers who you see as soon as every week. These ideas are supposed to be supplementary after all, and should not meant to exchange a constant, high quality massage. Purchasers ought to all the time be handled to unwaveringly good service, timeliness, and professionalism by massage therapists 선릉수안보안마.
Reception / Ready Room Space
When your consumer arrives, the very first thing they need to really feel is a way of being welcomed into your follow. Both you or a receptionist ought to examine them in, supply them one thing to drink, and in case you are not able to see them instantly, supply the consumer a seat in a ready room till the massage. Purchasers needs to be comfy within the ready room, however do not forget that ready areas should not meant as locations to “maintain” a consumer till you could have time to see them. Massage therapists ought to ensure the ready room is a quiet place for shoppers to decompress earlier than the session, however not at all ought to the consumer be there for an prolonged period of time.
It’s a good idea to maintain a desk in your ready room with a recent pitcher of water and glasses, in order that your consumer can keep hydrated earlier than the massage. Purchasers usually are available in for massages after an extended day at work or after being caught in site visitors on the freeway, and offering a small, wholesome snack like a granola bar or fruit might also be appreciated by hungry shoppers earlier than the massage. Therapists ought to present quite a lot of family-friendly magazines catering to each men and ladies. Remember to ceaselessly rotate your magazines round in order that whereas ready for the massage, shoppers should not pressured to learn the identical content material week after week.
Within the Massage Room
Previous to greeting your consumer, run by his or her S.O.A.P notes and evaluate any notes about music preferences or aversion to scents from any prior massage. Purchasers could be uninterested in a selected CD, and it’s a good idea to make a small notice about what music you hearken to throughout every session and evaluate these notes to verify your music choice stays recent, identical to magazines. Moreover, many massage therapists burn scented candles or oils within the therapy room. Be sure to ask your consumer periodically whether or not or not they just like the scent, and if they don’t, you should definitely make an observation of this as effectively.
